Product

SuitUp™

A solution for luxury brands

Ensure a great customer experience

Overlook and maintain consumer relationships, the data, sales and engagements that go along with it.

360 degree customer view

Create records for overall buying attributes, personal & professional information, sales invoices, installments, social media links & much more.

Tailored customer profiling

Create detailed customer profiles including all purchase history details, interests, events and much more.

Elevate Customer Experience

Elevate Customer Experience

Customer Registration

Contact details
Duplicates search
Privacy permissions and signature

Portfolio

Customers list by sales assistant
Customer data, purchase list

Personal and store calendar

Manage appointments, tasks, emails and phone calls.

Reporting

Created detailed sales reports.

Activity Management

Phone Calls

Phone Calls

Visits

Visits

Online Contact

Online Contact

Emails

Emails

Events

Events

Survey

Survey

SMS

SMS

Buy/Sell Pre-Owned or Vintage Items

Buy/Sell Pre-Owned or Vintage Items

Communications

Communications

Manage all your communications: 
  • Phone calls: record information and details of any inbound or outbound call.
  • Email communications: track email messages from Outlook or those created and sent from Dynamics 365.
  • Event management: manage event invitations and attendance.
  • SMS: users can send SMS messages directly from the CRM. The SMS messages are stored as activities and are viewable from the client profile.
  • Surveys: create and send survey to your customers directly from the CRM, compatible with all devices. 
Key Features

Key Features

Waiting List

The waiting list feature allows your customers to sign up for a waiting list when products go out of stock. Our Solution will keep track of these
customers, and when an item goes back in stock, you can notify your customers that the product is available for purchase.

Invoicing

- Profiling (Real, Invoice and Gift Customers)
- Sales Invoices
- Returned Invoices
- Installments
- Gift Cards
- Detax
- Purchase Details
- Item Transfer
- Item Change

After-sales Services

All your customer service process is ready in our solution, so you can use the system as a foundation to serve your customers.

Our add-on manages the following:
• Profiling
• Case Management
• Work Orders
• Job Parts
• Spare parts orders and purchase procedures
• Surveys

Sales & Commission Management

With just a few clicks, you can learn estimated versus actual value for a fiscal period, the number of products sold based on specific collection, the number of new clients, and so on.

Here are some examples of goal management CRM:
• Revenue Goals for your sales reps
• Number of new Leads
• Revenue by collection
• Revenue by product family
• Number of Phone Calls or Appointments for sales

Marketing Capabilities

Marketing Capabilities

Marketing Target Segmentation

Create custom segments based on your target audience (regional, demographic, activity-based etc.)

Campaign Management

Manage all your campaigns from the CRM and track performance.

Marketing Promotions

- Pre-sales promotions.
- Post-sales promotions - discounts and vouchers after buying a specific product or a category of products, cross-selling vouchers.
- Recurring promos that are event-driven: happy birthday, welcome to the program, survey completed, consumer profile enrichment.
- Instant promos for mobile consumption: in-store promotions, app actions, ecommerce driven actions and more.

Download Factsheet

With over 25 years of experience, Coders is a Microsoft Gold Partner in Lebanon, providing ERP solutions built on top of Microsoft Dynamics 365 Business Central (previously known as NAV)

Find us on Lebanon Business Directory
© 2023 CODERS
Developed by egv