Microsoft Solutions
Unify your data. Get predictive insights. Achieve amazing results with Microsoft Dynamics 365 in Lebanon
Microsoft Dynamics 365 is a suite of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights. A CRM system that will transform the way you deal with your most valuable assets, your customers.
- The next generation of intelligent business applications that enable organizations to grow, evolve and transform.
- Dynamics 365 unifies Enterprise Resource Planning (ERP) capabilities by delivering new purpose-built applications that work seamlessly together
- These applications help manage specific business functions across Sales, Customer Service, and Marketing.
Applications
Microsoft Dynamics 365 individual apps work brilliantly on their own, or together.
Dynamics 365 For Sales
This module is a comprehensive sales solution that helps businesses manage leads, opportunities, and sales orders, driving successful sales processes and fostering strong customer relationships.
- Smarter selling with embedded insights
- Relationship building with authentic and personal engagement
- Boosted productivity with seamless tools
- Improved sales performance
- Innovation with sales solutions built to evolve with your company
Dynamics 365 For Marketing
Dynamics 365 Marketing is a marketer’s dream. A robust marketing solution, this module enables businesses to create automated customer journeys, improve communication, and automate business processes, enhancing marketing efforts across multiple channels.
- Real-time marketing updates
- Outbound marketing capabilities
- Ethical AI and the Responsible AI Dashboard
- Personalized customer journeys with touchpoint-level precision
- Automated communication and post-engagement surveys
Dynamics 365 For Customer Service
Deliver exceptional customer experiences with Dynamics 365 Customer Service. This module focuses on delivering exceptional customer service experiences. It provides tools for tracking customer issues, sharing knowledge, efficient routing of work items, and leveraging AI-driven insights to improve customer satisfaction.
- Track customer issues through cases
- Share information in the knowledge base
- Use unified routing to efficiently route work items
- Manage conversations across channels, including voice
- Use AI-driven embedded insights and analytics to improve customer satisfaction
Dynamics 365 For Field Service
Optimize your service operations with Dynamics 365 Field Service. Designed to optimize service operations, this module provides resources for defining service work, scheduling and dispatching resources, and managing customer service at their locations. It combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success.
- Work orders to define the service work needed primarily at customer locations
- Scheduling and dispatch tools to manage resources and equipment needed for customer service
- Visualization of onsite appointments
- Optimization of service schedules with efficient routing and resource skill matching
